Returns / Warranty
Returns / Warranty
Orders placed after 1pm PST may not ship until the following day.
Orders placed after 1pm PST Friday, or anytime Saturday and Sunday will not ship until the following Monday.
Orders placed on Federal Holidays will not be processed until the following working day.
Return Authorization: Claims for mis-shipments must be made within 10 days of receipt of merchandise. Contact Customer Service at (800) 779-3372 to request a Return Authorization number (RA#). The RA# will be valid for 30 days beyond receipt by the customer. Returned merchandise must be in resalable condition.
No returns will be accepted after 30 days from original shipment (except defective merchandise returned within the warranty period as listed below) or without authorization in the form of a RA# to be assigned by Pro-Tec Athletics.
Original invoice # must also accompany all returns. Authorized returns will be either credited to your account or merchandise will be correctly replaced.
Pro-Tec Athletics reserves the right to charge a 15% restocking fee for all returns of non-defective merchandise. Customers will be required to pay invoices, including shipping, in full for unauthorized returns.
Shipping costs are non-refundable unless return is due to our shipping error (example: wrong product) or product is determined by Pro-Tec Athletics to be defective.
All merchandise sold by Pro-Tec Athletics is sold under the condition that we cannot guarantee the user freedom from injury. Pro-Tec Athletics assumes no responsibility for any injury that occurs when wearing or using our products.
Pro-Tec Athletics offers a 6 month warranty for any merchandise that fails to perform up to its initial standard of effectiveness. Any product that is determined by Pro-Tec Athletics to have deteriorated in performance due to a product defect which occurs during normal usage within six months from initial purchase may be returned in accordance with our Return Authorization policy as stated above.
Maverick Sports Medicine, Inc
dba Pro-Tec Athletics
18080 NE 68th St #A150
Redmond, WA 98052